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Microsoft Dynamics 365 and the Power Platform are differentiated in today’s market by a focus on superior productivity and a rationalised platform, by being powered by a complete cloud, and by being built for intelligence, while offering unmatched value and a balanced partnership with customers.

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Mercury xRM is powered by Microsoft Dynamics 365, Microsoft’s Power Platform, Office 365 and complemented by our Power Partners

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Power Platform

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Power BI

Power BI (Business Intelligence) is a business analytics service that delivers data visualisations and reports to enable fast, informed decisions. Power BI scales across an organisation and includes built-in governance and security.

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PowerApps is an application that provides a rapid development environment for building custom apps for business needs. It has services, connectors, and a data platform. PowerApps can run on laptops, tablets, or phones.

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Power Automate

Power Automate (formerly known as Microsoft Flow) lets users create automated workflows between applications and services. It helps automate repetitive business processes such as file synchronisations, data collections, and decision approvals.

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Power Virtual Agent

Power Virtual Agent empowers teams to easily create powerful bots using a guided, no-code graphical interface reducing the IT effort required to deploy and maintain a custom conversational solution.

Office 365

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Microsoft Teams

Microsoft Teams is a chat-based workspace that brings together chat, meetings, calling, and Office 365, all-in-one. Teams delivers in four core areas to create a digital workspace for Communication, Collaboration, to Customise and Work with confidence.

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Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Primarily an email application, it also includes a calendar, task manager, contact manager, note taking, journal, and web browsing.

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Microsoft OneNote

Microsoft OneNote enables free-form information gathering and multi-user collaboration. It gathers users' notes, drawings, screen clippings and audio commentaries. Users can take notes quickly and share ideas with other OneNote users.

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Microsoft Forms

Microsoft Forms allows users to easily create surveys, questionnaires and polls to collect customer feedback, measure employee satisfaction, organise events or quickly create quizzes which you can send to anyone inside or outside your organisation.

Dynamics 365

Microsoft Dynamics Sales
Dynamics 365 Sales

Dynamics 365 Sales is a sales focused application that empowers users to build stronger, longer lasting, and sustainable relations with their customers and to nurture opportunities throughout the entire sales lifecycle from potential sales lead to order.

Dynamics 365 Marketing

Dynamics 365 Marketing is a marketing-automation application works seamlessly with Dynamics 365 Sales, and includes in built capabilities for email marketing, customer journey management, event management, landing pages and lead scoring as well as built-in business intelligence.

Microsoft Dynamics Business Central
Dynamics 365 Business Central

Dynamics 365 Business Central has a powerful array of capabilities that makes it easy for companies to leverage third-party applications that provide additional targeted behaviours they may need to effectively run their businesses, including payroll, banking, and other industry-specific systems.

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Dynamics 365 Talent
(Dynamics 365 HR)

Dynamics 365 Talent (Dynamics 365 HR) is a HR based application offering employee self-service tools, personnel management resources including benefits, compensation, leave and absence, certifications and training, and compliance programs. Whilst also delivering workforce insights to businesses.


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The Microsoft owned platform benefits from deep integration with Microsoft technologies enabling users to build better relationships with prospects, customers and candidates by surfacing insights directly within integrated Microsoft applications and reducing time spent toggling between multiple tools.

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