We have amassed 156 years of combined experience as recruitment professionals.
Mercury xRM was established in 2014 by CEO Chris Kendrick and colleagues at a recruitment and technology company. Chris completed a management buyout of Mercury xRM in 2016 and a new direction was set. Since then Mercury xRM has gone from strength to strength, employing staff within the UK, US and Australia.
Mercury xRM is cloud-based staffing and recruitment software, built by our talented team of experienced recruitment industry professionals and Microsoft technology experts. Taking our recruitment industry knowhow, we continue to develop a radically more effective way of working that delivers a rapid sales process and a superior candidate and client experience.
As a key, strategic Microsoft partner, Mercury xRM fully embraces Microsoft cloud technology. Powered by Microsoft Dynamics 365, Microsoft’s Power Platform and Office 365, Mercury xRM works with and like other Microsoft applications that your recruiters work with daily including the ever-essential Outlook and Teams, making it easier to learn and simpler to manage information efficiently across multiple platforms.
Meet some of our team, click a photo to read more about them
We have amassed 156 years of combined experience as recruitment professionals.
We have 142 years’ combined experience consulting in recruitment and software technology.
Many of us have worked with Microsoft technologies and Microsoft Dynamics throughout our careers and between us have 251 years with Microsoft technology
…And 114 years with Microsoft Dynamics.
Chief Executive Officer
Chris Kendrick is Founder and CEO of Mercury xRM. Having established the business with colleagues in 2014 he completed an MBO in 2016. Mercury xRM is now among the fastest growing companies in the CRM/ATS recruitment space.
When not getting excited about emerging technology and ‘changing the game’, Chris spends time with family, gets bossed around by his twin girls and remains eternally optimistic that Coventry City FC will rise again.
Chief Technology Officer
Richard joined Mercury xRM as Chief Technology Officer at the beginning of 2018, having previously worked with Chris, Emma and Helen in the recruitment sector. With nine years’ experience as an Account Manager within contract IT recruitment, Richard made the switch to the ‘dark side’ with a background in the design, development and implementation of Software as a Service (SaaS) solutions encompassing learning, performance and talent management, as well as the public sector.
Finance and HR Manager
As Finance and HR Manager, Linda is responsible for financial strategy and for driving Mercury xRM’s vision for people, culture and growth. With an extensive background in operations and financial management, Linda brings a wealth of experience to Mercury xRM and is particularly valued for her internal customer advocacy, creating a great working environment, and promoting Mercury xRM’s vision and core values across the business.
When not counting the company’s pennies, Linda (aka ‘Ms. Cringle’) counts the days until Christmas from mid-summer and plans the next Mercury xRM night out / team event.
Product Marketing, Partnerships and Microsoft Alliance
Emma began her career in IT recruitment and has over 20 years’ experience in the IT industry across sales, business development, product ownership and project management. Much of Emma’s experience has been heavily focussed on service proposition development and developing strategic relationships and she has been active in the Microsoft Channel for the past nine years. Emma is responsible for Product Marketing, Partnerships and Microsoft Alliance at Mercury xRM. Emma loves live music gigs, travel, gadgets and home automation, admitting when she’s bored and telling people she taught Chris everything he knows.
Kerrie joined Mercury xRM following a seven-year career in marketing for a multinational IT services company. As Marketing Coordinator, Kerrie is responsible for maintaining the Mercury xRM brand, creating market awareness, organising events and managing social responsibility. To support growth rate and international expansion, Kerrie will leverage Mercury xRM’s current capabilities to help build its global brand.
Helen leads Mercury xRM’s product team and is responsible for owning and defining the product roadmap, leveraging the phenomenal potential of both Microsoft’s Cloud Platform and those of our integration partners to bring an awesome product into the lives of recruiters. With a career spanning more than 20 years across Recruitment, Business Analysis, Project Management and Product ownership, Helen is passionate about developing Mercury xRM’s product into an unrivalled market leader. When not sitting behind a computer, Helen enjoys time out with her family and has a new-found love for spin classes and yoga.
Matthew started working at Mercury xRM in February 2019. Matthew works closely with clients to establish their requirements along with configuring and customising Mercury. He helps realise the client’s vision of how their recruitment software should behave and how users interact with the system. Matthew started working as a Dynamics user and progressed into becoming a Business Analyst, and now a Functional Consultant. He is keen on progressing his career further and looking forward to helping Mercury xRM in the foreseeable future. Outside of work Matthew plays football at a reasonable standard – however the recovery time is getting longer and longer.
As a Functional Consultant for Mercury xRM, Haydn’s daily activities range from story writing to assisting customers with core Dynamics concepts, and a bit of development (sometimes). Working at Mercury xRM enables Haydn to make the use of all skills gathered in an eight-year career working with the Microsoft Dynamics platform.
When not being a ‘nerd’ about work, Haydn can usually be found playing games and being a nerd about something else.
Implementation Project Lead
Sam is an integral part of the Mercury xRM project delivery team, having transitioned from customer success and training clients across Europe and the US. In 2019 Sam moved to a focused Implementation role and now manages multiple projects for our on boarding clients. This role best utilises Sam’s Project Management skills, aptitude for organisation, communication and her knowledge of recruitment process and best practise. When neither working or taxiing her girls to their never ending activities, she can be found with her nose in a book, watching a rugby match, snowboarding or running a muddy obstacle race.
Kevin joined Mercury xRM in 2017 after working within the recruitment technology space for several years.
Kevin’s role at Mercury xRM is to share the value it can bring to recruitment businesses and continue to grow our list of clients.
Outside of Mercury xRM, Kevin’s time is mainly spent transporting his son to clubs and other social gatherings, managing a junior football team and, where he can, taking part in the odd marathon or two.
Business Development Executive
Jonathan worked as a 360-recruitment consultant for four years prior to joining Mercury xRM in June 2019. Jonathan joined in a Business Development capacity and is responsible for identifying nurturing and closing a pipeline of pure new business, as Mercury xRM looks to expand its market share. He likes to work hard, but also play hard and is an avid golfer and cricketer.
Project Delivery Manager
Paul is the Project Delivery Manager at Mercury xRM, with over 13 years industry experience, and is responsible for all customer implementations and client satisfaction during the implementation journey and beyond.
Paul is driven by project transparency, customer excellence, and believes in building a world class delivery journey for all our customers using optimisation processes to ensure Mercury xRM and our customers are on a continual improvement journey.
Phil started as recruitment consultant with Reed in 1993. After three years, he was asked to become a business analyst to help design, configure and implement their CRM. After going freelance in 1998, Phil has assisted multiple enterprise and SME recruitment companies select, configure and implement a wide range of different recruitment CRMs. Phil joined Mercury in January 2019 and is enjoying the challenges of migrating away from legacy systems.
Senior Client Services Manager
With a passion for technology and focus on client satisfaction, Clair’s executive experience spans cross both sales and account management, covering various industries in Australia, New Zealand and North America. Clair is experienced in SaaS businesses in their early growth stages, with expertise in board governance, risk and compliance and document automation solutions. Clair has more than seven years’ experience in product training, both face to face and remote, to all levels of an organisation, including the C-suite. Clair’s role at Mercury xRM is to nurture key accounts and strategically grow our client base across Australia.
Customer Support Analyst
Theja has joined Mercury xRM as a Support Analyst to assist clients in the APAC region as well as developing and managing client relationships. Theja has experience working with various recruitment technologies and talent management solutions, providing technical support to a wide array of clients. Theja has previously implemented onboarding solutions for multiple government and corporate clients within ANZ.
When not at work, Theja enjoys running, spending time with family and exploring new places.
Client Engagement Manager
Richard has worked within the recruitment software industry for 12 years, starting out in support and application design before moving to customer success. Richard looks after Mercury xRM’s Customer Success Team who work hard to ensure all our customers receive the highest levels of service and support and derive the best value from their CRM investment.
Outside of work, Richard enjoys travel and exploring new places – the sunnier the better! He also spends a good amount of time on the South Downs, when there is time to get the mountain bike out.
Customer Success Manager
Driven to achieve and make a difference through managing customer relationship retention and optimisation, Gabriella has six years customer success experience within both marketing and CRM recruitment software solutions. With a short time working in sports media and marketing, Gabriella found a passion in software solutions and building strong client relationships. Having recently joined Mercury xRM, Gabriella will continue to strengthen existing client relationships and deliver results for customers. As a previous competitor at national level football, Gabriella participates regularly in running and sports events whilst also making the most of every opportunity to spend time with her family.
Customer Success Manager
Chris started his career in recruitment in 2010 having come from a sales background. Gaining experience with a national agency for five years, he moved into RPO and finally joined an internal recruitment team. Enjoying the stakeholder and system management side of his role, Chris naturally combined these strengths at Mercury xRM. You can contact Chris for any training requirements, account management or recruitment technology queries.
Support and Operations Manager
Kirsty heads up operations and support for Mercury xRM, working diligently with Mercury xRM’s clients to maximise their adoption and experience of our platform. A former recruitment professional with a strong technical background, Kirsty is adept at all aspects of operations and support and is passionately focused on giving recruitment and staffing business the best client experience, within Mercury xRM she is infamous for her natural problem solving skills and ability to wear many hats.
When not at Mercury xRM, Kirsty can be found doing something Pokémon-related with her son or cooking up a storm with one of her many kitchen gadgets.